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Original research SYSTEMATIC REVIEW OF TOTAL QUALITY MANAGEMENT (TQM) USING TCM AND ADO FRAMEWORKSPages 81-94
Abstract
TQM enables businesses to meet the needs of their consumers while also creating value for both customers and businesses. This research conducts a comprehensive review of TQM to improve our understanding of existing studies' theories, enablers, consequences, contingent variables, methodology, and contexts. The research was based on systematic review of forty-three articles published between 2013 and 2023. Previous study employed nine theories to explain TQM. TQM determinants were identified as fourteen. TQM has an impact on several organisational outcomes. Two moderating variables were identified. TQM was investigated using seven mediating variables. TQM researchers prefer quantitative research, primary data, and structural equation modelling SEM techniques. This study identifies future research agenda for TQM advancement. In contrast to previous systematic studies that focused on specific constructs/concepts, this review takes a broader perspective and considers moderating and mediating variables in addition to theories, effects, and determinants of TQM.
Keywords: TQM, customer satisfaction, systematic literature review, SEM, Theory.
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Chijioke Nwachukwu, 
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